Return Policy

Your satisfaction is our main objective, we are happy to accept returned unused and unmarked goods within 7 days from your receipt of the merchandise. Please refuse delivery if the packaging is damaged from the shipping company upon delivery

Please follow the process below to return your merchandise:

1- Send an E-mail to support@aqttan.com mentioning your invoice number and description of the goods within 48 hours from receipt of the merchandise and we will, in return, send you an authorization number.
2- Items that have been used, washed, or are not in the original packing, can not be returned.
3- Refunds will not be given on any custom orders or clearance items.
4- Refunds will not be given on any merchandise returned to us without an authorization number.
5- In case of items returned due to damage upon receipt or incorrect shipped item, you will receive a 100% refund once received by Aqttan.
6- Any merchandise that is lost or damaged during return shipment will be the responsibility of the customer.
7- You will be refunded for the shipping cost, only if the return is due to defective merchandise or shipping the wrong item.
8- Please return to: Aqttan 17 Asid Buildings, Smouha Alexandria Egypt.
9- Refunds or credits are normally issued within 4 to 10 business days of receipt of the returned item.

Cancellations:

A cancellation may occur within 2 working days of the initiation of the order.

Thank you for shopping with Aqttan